Merchant Success Manager

Momnt is seeking a Merchant Success Manager (MSM) to join our dynamic team and play a critical role in supporting and growing our nationwide merchant network. In this client-facing role, you’ll be the primary point of contact for a portfolio of merchants, ensuring they are fully engaged with our platform, empowered to succeed, and maximizing their potential revenue through the Momnt ecosystem.

We’re building something special: a best-in-class platform for point-of-need lending, backed by a culture that values growth, ownership, and collaboration. As an MSM, you’ll be at the heart of that mission—turning merchant relationships into long-term success stories by driving adoption, delivering training, providing support, and identifying new business opportunities – all while helping our partners thrive.

Location:

While we prioritize applicants local to Atlanta, GA for periodic in-person collaboration, we're also open to candidates residing in: AL, CT, DC, FL, IN, KY, LA, MA, MN, NC, PA, TN, TX, VA, WA, WI.

 This team works in shifts; the shift we are hiring is from 9AM - 6PM EST.

Must be authorized to work in the U.S. | Sponsorship and Corp-to-Corp arrangements are not available.

As a Merchant Success Manager, you will:

• Serve as a trusted advisor to your assigned book of merchants, delivering proactive support and personalized guidance.
• Conduct onboarding and training sessions to set new merchants up for success, plus ongoing education based on performance insights.
• Actively engage merchants to increase platform usage, uncover upsell opportunities, and identify areas for growth.
• Handle inbound and outbound communication via phone and email—resolving issues, answering questions, and building relationships.
• Become an expert in Momnt’s products and services so you can recommend the best-fit solutions to each merchant.
• Capture and relay valuable merchant feedback to internal teams to help shape product development and improve our offering.
• Collaborate closely with Sales to pass along referral opportunities or expansion leads.
• Log and maintain detailed notes in HubSpot to ensure accurate tracking and historical reference.
• Test and iterate on outreach strategies (A/B testing, engagement campaigns) to continuously improve success metrics.
• Provide first-line troubleshooting and escalate issues to appropriate teams as needed.
• Contribute to special projects and team initiatives as required.
   

You’d be a good fit if you have:

• A relationship-builder with strong communication skills, professionalism, and empathy.
• 1–3 years of experience in customer success, account management, retail banking, or a call center/customer service environment.
• Confident with phone-based outreach and managing a high volume of contacts.
• Proficient in written communication and documentation.
• Comfortable presenting and leading conversations via phone or virtual meetings.
  Adaptable, solution-oriented, and energized by a fast-paced, collaborative environment.
• Familiar with CRM systems (preferably HubSpot) and modern productivity tools.