Loss Mitigation Specialist

Momnt is looking for a Loss Mitigation Specialist to assist our business with the recovery of outstanding payments from debtors.

As a Loss Mitigation Specialist, you will communicate with customers via telephone, negotiate payment plans with debtors, and enact payment plans that eliminate debt.

You must have prior collections/loss mitigation experience to be considered for this role!

Location:

This role is Remote but you have to reside in the USA. Remote-based employees may occasionally travel to our headquarters for meetings, team-building events, or as needed by role.

This team works in shifts until 9pm ET. We are currently targeting the shift: 12pm - 9pm ET

Must be authorized to work in the U.S./Sponsorships are not available. Corp to Corp not available

As a Loss Mitigation Specialist, you will:

• Collaborate on debt collection efforts with Accounts, Sales, and the Legal Department. 
• Develop debt collection strategies and plans.
• Adhere to the FDCPA throughout the debt collection process. 
• Communicate with customers via calls and/or emails to collect past due invoices.
• Search publicly available databases to track down defaulters, including Credit Bureau information, background checks, loan documents, etc. 
• Prevent repeated payment delinquency by negotiating manageable debt payments. 
• Negotiate settlements to receive payment on a certain percentage of the debt. 
• Keep records of all communications, payment plans agreed to, and amounts paid.
• Handle extensive research requirements for more complex billing problems and inquiries and has extensive knowledge of the organization, products, or services, as well as advanced problem-solving skills.
• Be accountable for reducing delinquency for assigned customer accounts.
• Read disclosures verbatim each time they are needed.
• Perform other assigned tasks and duties as necessary.

You’d be a good fit if you have:

• 2+ years of credit assistance/collections experience.
• Experience managing collections on past-due accounts.
• Understanding of collections compliance.
• The ability to be a driven self-starter, a positive thinker, loyal and trustworthy.
• a commitment to exceptional customer service, including the ability to be empathetic and meet client needs.
• Flexibility, creativity, self-discipline, strong organizational skills, and action orientation.
• Experience with Google Suite, Excel, Microsoft Suite, or something similar.
• Proficiency with Skip Tracing sites and tools.

Nice to have:

• Inbound/Outbound call center experience.
• Banking/financial services experience.
• Loan experience.